FAQ

**Pricing for Custom Embroidery**

To provide you with an accurate and personalized quote, please fill out our initial contact form. Once we receive your information, we will email you a detailed form to gather specific details about your embroidery project. This process helps us understand your unique requirements and preferences. Please note that we are unable to provide quotes without this completed form. Upon receiving your detailed form, our team will work diligently to provide you with a customized quote as soon as possible. We are excited to hear about your project and look forward to crafting something truly special for you.

 

**How Do I Make a Return?**

We do not accept returns or exchanges at this time.

 

**Do You Offer a Discount for Orders in Large Quantities?**

Yes, it depends on the quantity and design. Please fill out the contact form for more information.

 

**How Long Will It Take to Receive My Custom Embroidery Items?**

For custom embroidery requests, the processing time for production is typically 6-10 business days. If you need your order sooner, we offer a rush order service for an additional charge. Please contact us to learn more about this service.

 

**When Do I Pay for My Items?**

We require all custom embroidery orders to be paid in full at the time of quote acceptance via credit card. This ensures that we can start processing your order promptly and deliver it to you in a timely manner.

 

 **What Is Your Production Process?**

Each order is handcrafted with care. Once we receive your order, it goes through a detailed production process to ensure the highest quality. We provide updates throughout the process, and you will receive a shipment confirmation once your order is on its way.

 

**Do You Offer Custom Designs?**

Yes, we offer custom designs tailored to your needs. Please fill out the contact form with your ideas, and we will work with you to create a unique design.

 

**What Kind of Embroidery Products Do You Offer?**

We offer a wide range of embroidered products, including apparel, home décor items like bath towels, and accessories. Each product can be customized to meet your specific requirements.

 

**How Should I Care for My Embroidered Items?**

For best results, hand wash or machine wash on a gentle cycle with cold water. Avoid using bleach or fabric softeners, and air dry or tumble dry on low heat. For more detailed care instructions, visit our Laundry Tips page.

 

**Shipping Policy**

Once your order is ready, we will ship it to you. Shipping times vary by location and chosen shipping method. You will receive a shipment confirmation email with tracking information once your order has shipped.

 

If you don't see your answer above, please send us a message on our Contact Us page.