Refund policy

At Needle & Knot Embroidery, we take pride in creating custom embroidery products tailored specifically to your needs. Because of the personalized and curated nature of our items, all sales are final. We do not accept returns or offer refunds.

 

Why No Returns or Refunds?

Custom Orders

-    Each piece is made to order based on your unique requirements, making it one‑of‑a‑kind and non‑resalable.

Curated Selections

-    Our ready‑to‑ship items are carefully hand‑selected to reflect the quality and style of our boutique collection.

Quality Assurance

-    Every product is inspected to ensure it meets our high standards before leaving our shop.

Exceptions

Defective or Damaged Items

If you receive a product that is defective or damaged, please contact us within 24 hours of delivery. We will review the issue and work with you to resolve it promptly.

 

Thank you for supporting our small business. Your trust allows us to continue curating and creating distinctive products with care.